In the Netherlands companies do a customer satisfaction survey on average only once a year. And the outcome almost always leads to a 7. A 7 means that the client is indifferent and will choose for the competitor if you made a small mistake or have a higher price. Since companies currently loose on average 50 percent of their customers every five years, and knowing that it is six times more expensive to acquire a new customer than to retain an existing customer. Than the importance of customer satisfaction seems clear.
From a 9 or a 10 real loyalty begins. We want to companies get the right insights that create loyal customers. Such customers are fun to work with and ensure the growth of your business. Starred has the tools for your business to get it done within no time.
Read more on Starred's mission to help you earn the love of your clients!