If you go to Forms, you can see how many forms how many invitations are sent and how many feedback forms are completed. These numbers lead to the response rate on a survey.
By using Starred, your response rate will be significantly higher compared to other platforms. The response rates vary between the different types of customers/events:
When you have close ties with your customers, for example after the completion of an intensive project, response rates are up to 70%. The sender is someone who personally knows the respondent/
By default, we have a response rate of approximately 30%. This includes asking your regular customers for feedback on your service once a year.
At an event or any other occasion response rates are around 15% -20%.
To further increase your response, some tips:
- Make sure that the sender of the feedback is someone the respondent knows;
- Create a clear and personal invitation text;
- Write the invitation and the feedback form in the native language of the respondent;
- Keep the frequency of asking for feedback manageable, so that your customer doesn't get 'tired' of giving feedback!