There are four extra options to personalize the invitation:
- Inviting on behalf of someone else
- Scheduling your invitations
- Sending a reminder
- Regular invitation or an invitation with NPS buttons.
Note: The first three options can only be used for manually inviting surveys. When sending out surveys automatically, these options can be added to the workflow.
Do you want to control when invitations are sent and do you want to approach your respondents on behalf of your colleague? That's possible! In order to send invitations on behalf of someone else, this particular sender should have an account on Starred. You can select the particular person by clicking on the pull-down menu at 'From'. The invitations will contain this person's name, function, and photo. Only users with access to 'Can edit company details' on the Starred platform are authorized to send invitations on behalf of someone else.
Note: The notifications of received responses will be sent to the person from whom the invite is (also when you send it on behalf of someone else). You can disable the notification e-mails by clicking here!
If you know what time you expect the highest response, you obviously would like to send your invitations at this time. If you're not available or not behind the computer at that moment, you can schedule your invitations batches. Just check the 'Schedule' box and select your preferred date and time.
When recipients don't respond to the invitation, you can automatically send them a friendly reminder. This friendly reminder is exactly the same message as the original invitation, apart from the fact that the subject field starts with 'Friendly reminder: [subject]'.
By default the reminder invitation is set to 6 days, this means that recipients that didn't respond to the invitation will receive a reminder 6 calendar days after the original invitation. You are able to adjust the number of days that a reminder invitation is sent, this number can be between 1 and 14 days.
How to disable a reminder?
You might want to deactivate a reminder. That's possible when you navigate to 'See all invitations' > Select the invitation > Click on 'Disable reminder'.
Things to note when disabling a reminder email:
- Once you have disabled the reminder you can not turn it on again.
- The reminder can be disabled up to 2 days after the original invite has been sent. After 2 days it is not possible to disable the reminder anymore.
Want to increase your response rate? Try asking the NPS question in the invitation by changing invitation type to NPS! The respondent can give a grade directly in the email. If your respondents click on one of the numbers of the NPS question in the invitation they will be automatically routed to the actual feedback survey.
When the respondents decide to not submit the feedback, Starred already captured the NPS-score for you! An example of an invitation including NPS:
Updated 20 days ago