Setting up the Thank You pages

Learn how to set up the Thank You page and how to make it conditional to different sentiments

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When respondents submit their feedback survey, a Thank You page is shown. By default, we show a general Thank You page:

Custom Thank you pages

You can also choose to personalize the text of the Thank You pages any way you'd like.

The Thank You page allows you to write a special thanks depending on the feedback given by respondents. When a NPS question has been answered, you can display a different Thank You text based on whether your respondent is a Detractor, Passive or Promoter.

Please note: When there's no NPS question added in the survey, Starred shows the Thank You page for Passives/General Thank You page.

To amend the Thank You page, navigate to your Survey settings and select 'Thank you page' from the left navigation bar. Here you can add different Thank You pages for Detractors, Passives, and Promotors.

Negative feedback
Did you receive some negative feedback? Let your respondent know you're sorry for the negative experience.

Positive feedback
Did you receive super positive feedback? With a special thanks, tailored for this positive feedback, the response is even more personal and you can ask respondents to write a review about you.

By clicking on 'Preview Thank you page', you can review the personalized Thank You page that the recipients will receive.

Different Languages
It's possible to create a Thank You page in the same language that you use in your surveys. To do so, select a language from the drop-down menu. Now you can preview the default Thank You page or create your own in the language you've selected.

Thank you page metrics

When you've added a button link on a Thank You page you're able to track the number of clicks and the conversion rate.
Please note: Starred registers the numbers as of 30 March 2021.

Thank you pages on survey level

Starred also offers Thank You pages on survey level. In this way, you set up more specific Thank you pages and address different sentiments to different respondent groups (Candidates versus Hiring Managers).
Are you interested in Thank You pages on survey level? Navigate to our support page about Advanced survey settings.