You can easily personalize your account by adding personal details and style to it.
Click on the arrow next to the circle on the top right of your screen. By clicking on account settings and then going to my details you can add personal details and company details to your profile.
If your company is already active on Starred you can easily gain access to your corporate page by clicking on Select company, below your profile picture.
- Adjust the Thank you page that the customers see after they have submitted their feedback;
- Add your own company address. This address is shown at the bottom of the invitation to customers.
After personalizing your account, you will enter the Starred Survey Overview section. We understand that every business is different and that one size fits all surveys will not lead to the best results. Therefore, you have the possibility to fully customize your survey as long as it meets the Starred promise: One page, that’s it!
In addition, we have our own Survey Templates where you can find ready-made surveys for different purposes. You can add these surveys directly to your account and if desired, you can also easily edit these.
When you're ready to send your survey, select Distribute from the navigation bar at the top of your screen and select Invite respondents. From the dropdown menu, select the survey you would like to send and click on Upload contacts.
The first step is uploading your contacts. We recommend that you import your contacts in Starred via a CSV file. This way, you can invite a large group of contacts at once while keeping it personal by adding properties related to your contacts. An example of a CSV:
Firstname, Lastname, and Emailaddress are standard columns and should always be listed in column A, B and C. However, you can choose to add other characteristics such as the ones shown in the example above. This way you can afterwards filter the results by any of the characteristics (detailed explanation here).
In addition, it allows you to personalize your invitation by typing ‘@’ in the invitation text followed by the exact title of the column. For example, @Name_Recruiter or @Location.
Having trouble creating a CSV file? We have placed an example in Google Sheets. Go to File in the upper left corner and make a copy or download the file as CSV.
Done? Now you are all set to invite your respondents to give feedback! Just click on Send and your invitations are sent.
A little reassurance: The first few times that you send out invitations we will do a quick check to make sure everything is set before the invitations are sent!
Do you want to use the same invitation text more than once? You can save the invitation as a template. Read tips on how to invite successfully.
After you have sent the invitations, you can monitor them via your Survey Overview (https://app.starred.com/forms/overview) by clicking on 'See all invitations' from the dropdown menu on the right side of your survey.
Here you will find the following statistics:
From now on you will receive the feedback. You will be notified by e-mail when a feedback form is completed.
If you send large batches this is probably less desirable. We recommend you to go to your mailing preferences and uncheck 'new feedback', so the e-mail notifications are switched off.
We will still send you a ‘fire fighting alert’ when very negative feedback is given by a customer. This way you can immediately take action and recover the relationship with the customer in time before it’s too late.
Updated 7 months ago