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74 articles in this collection
Written by Sanne van der Meer and Niels Rozemeijer
How-to's

Creating a new feedback form

All the steps to create a new form or import one from the Survey Store
Written by Niels Rozemeijer
Updated over a week ago

Question types on Starred

Explanation about Stars, Grades, open ended questions and the NPS and CES
Written by Niels Rozemeijer
Updated over a week ago

The multiple choice question

How do multiple choice questions work?
Written by Niels Rozemeijer
Updated over a week ago

SurveyStore™

Everything you need to know about importing froms from the Store, both continuous feedback as event based forms
Written by Niels Rozemeijer
Updated over a week ago

Question tips & tricks

Here’s our top tips and best practices for building a good survey.
Written by Niels Rozemeijer
Updated over a week ago

Archiving feedback forms

If a form is not used or needs to be removed permanently, you can first archive it. How to do this?
Written by Niels Rozemeijer
Updated over a week ago

Extra options in Forms

Extra options like preview, clone, share and edit are described here
Written by Niels Rozemeijer
Updated over a week ago

Share your feedback form with others

How can I share my feedback form with other companies or different people?
Written by Niels Rozemeijer
Updated over a week ago

Collecting feedback in multiple languages

How to add multiple languages and what is a 'base language'?
Written by Niels Rozemeijer
Updated over a week ago

Inviting: Choose recipients

Inviting manually, uploading a file, copying from excel or using existing groups
Written by Niels Rozemeijer
Updated over a week ago

Inviting: Compose message

How do you make and use a template when inviting?
Written by Niels Rozemeijer
Updated over a week ago

Inviting: Preview and send

How to customize your invitation and check it
Written by Niels Rozemeijer
Updated over a week ago

Writing the invitation text

How to save your invitation text as a template
Written by Niels Rozemeijer
Updated over a week ago

Signature in the invitation

How do I adjust that blue signature?
Written by Niels Rozemeijer
Updated over a week ago

Invitation overview

How do I see what invitations have been send already?
Written by Niels Rozemeijer
Updated over a week ago

Cancel invitations

How to cancel an scheduled invitation
Written by Niels Rozemeijer
Updated over a week ago

Generate links

With Starred you can generate links, unique URL's, that can help you gather feedback from clients
Written by Niels Rozemeijer
Updated over a week ago

Advanced options for inviting for feedback

Best practices when inviting: invite on behalf of someone else, scheduling and reminders
Written by Niels Rozemeijer
Updated over a week ago

Create and upload the right recipients file (Unicode UTF-8)

Upload your recipients as CSV-file
Written by Niels Rozemeijer
Updated over a week ago

Disable reminder mail

Disabling the reminder for the invitation
Written by Niels Rozemeijer
Updated over a week ago

Response insights

Here you learn why invitations are bounced and how many are bounced
Written by Niels Rozemeijer
Updated over a week ago

An overview of the Dashboard

Where do I find individual responses, downloads and the NPS?
Written by Niels Rozemeijer
Updated over a week ago

Scores in the Dashboard

What do all the numbers in the dashboard mean?
Written by Niels Rozemeijer
Updated over a week ago

Results per question grid and per question

What does correlation, variances and averages mean?
Written by Niels Rozemeijer
Updated over a week ago

Individual responses

How do I view individual responses?
Written by Niels Rozemeijer
Updated over a week ago

Starred Priority Matrix

Everything you need to know about the priority matrix and 'ultimate questions' is here!
Written by Niels Rozemeijer
Updated over a week ago

Open downloaded responses in Excel

Here you find how to import results to a excel file
Written by Niels Rozemeijer
Updated over a week ago

Deleting responses

Here's how to delete and recover deleted responses
Written by Niels Rozemeijer
Updated over a week ago

Accepting feedback

Why am I asked to accept feedback?
Written by Niels Rozemeijer
Updated over a week ago

Be notified when you receive negative feedback: Firefight email

Firefight emails when receiving low NPS
Written by Niels Rozemeijer
Updated over a week ago

Group contacts

Setting up groups, filtering groups based on response and relation filters and viewing groupresults
Written by Niels Rozemeijer
Updated over a week ago

Group by timeframe

Comparing results based on the timeframe of the response
Written by Niels Rozemeijer
Updated over a week ago

Assigning properties to contacts

How to assign good properties to certain contacts
Written by Niels Rozemeijer
Updated over a week ago

Compare groups in the Dashboard

Learn how to compare results of certain groups in the dashboard!
Written by Niels Rozemeijer
Updated over a week ago

Show contact details

Learn how to show a contact details, delete a response or unroll a recipient
Written by Niels Rozemeijer
Updated over a week ago

Edit the Thank you page

How to edit the TY-page and link your review site to it
Written by Niels Rozemeijer
Updated over a week ago

Access control

Control who is able to start a new survey and see specific results
Written by Niels Rozemeijer
Updated over a week ago

Integrations

Here you'll find all the information about integrating with Starred
Written by Niels Rozemeijer
Updated over a week ago
Frequent questions

How do you comply with the upcoming GDPR?

Everything you need to know about how we handle, protect and process your data
Written by Niels Rozemeijer
Updated over a week ago

CES 2.0: What is different from the CES?

Written by Niels Rozemeijer
Updated over a week ago

What is an UTF-8 Unicode?

Written by Niels Rozemeijer
Updated over a week ago

What is the Customer Effort Score (CES)?

Written by Niels Rozemeijer
Updated over a week ago

What is the Net Promoter Score (NPS)

Written by Niels Rozemeijer
Updated over a week ago

What is the best size for my images (profile picture and style) on Starred?

Written by Niels Rozemeijer
Updated over a week ago

Starred Browser Support

Written by Niels Rozemeijer
Updated over a week ago

Is Starred anonymous?

Written by Niels Rozemeijer
Updated over a week ago

What is correlation?

Written by Niels Rozemeijer
Updated over a week ago

What does Starred do?

Written by Niels Rozemeijer
Updated over a week ago

Why is 'via Starred' added to my name as sender?

Written by Niels Rozemeijer
Updated over a week ago

Why Starred?

Written by Niels Rozemeijer
Updated over a week ago

What does Starred cost?

Written by Niels Rozemeijer
Updated over a week ago

How can I get a Starred account?

Written by Niels Rozemeijer
Updated over a week ago

How can I see the number of clicks on the thank you page?

Written by Niels Rozemeijer
Updated over a week ago

What are the advantages of the different options?

Written by Niels Rozemeijer
Updated over a week ago

What's the general billing overview?

Written by Niels Rozemeijer
Updated over a week ago

What are the response numbers for each question?

Written by Niels Rozemeijer
Updated over a week ago

Why do I still receive e-mails when I changed my mailing preferences?

Written by Niels Rozemeijer
Updated over a week ago

Can I respond to feedback that has come in?

Written by Niels Rozemeijer
Updated over a week ago

I have a feature request or suggestion for Starred, where can I post this?

Written by Niels Rozemeijer
Updated over a week ago

How can a client unsubscribe on Starred?

Written by Niels Rozemeijer
Updated over a week ago