If you haven't already started a trial, you might want to try Starred 30 days for free. That way, the links in the instructions lead you to the pages in your account and you can put into practice what you've read. You can create a Starred trial account here.
The first time you log on to the Starred website, you will be onboarded to get familiar with the tool. At the end of this module, you will be asked to check, edit and add your personal details. Making sure your personal details are accurate and complete is a vital part of making Starred work for you.
First go to your personal profile in the upper right corner of your screen and click on Account Settings . Here you can edit your personal details like first- and last name, job title, language and your profile picture. Besides the basics you can also change the following:
- Platform preferences
- Change Password
Here you can select in which language you want to use Starred and in which timezone you are.
You are free to choose what kind of information you want to receive and what you don't. In the bottom of the Preferences page, you can select what information you will/won't receive:
First option: Notify me when... I received new feedback. This means that you will be notified if someone has completed a feedback form.
If you decide to turn this notification off, you will automatically receive a 'Fire fighting alert'. The 'Fire fighting alert' sends you a notification when a respondent has given negative feedback.
Second option: Get info that interests you. Here you can choose to receive this information or not.
If you want to change your password you can do so by going to the Security part and clicking on Change password. Here you can easily change your password.
If you forgot your password go to the homepage. At the within the login section you can click on Forgot Password. By filling in your email address you can easily reset your password.