Besides grouping contacts you can now group responses in a specific timeframe. If you want to compare your results in different time slots, use this option! It enables you to compare last year's results with the results of this year.
How? Click here or go to Client, click on Add group and click on Smart group. Then take the following steps:
- Name your groep, for example January 2015;
- Make sure that the NPS status is everyone and that you click on Include: only clients;
- Decide which timeframe you want to group (see illustration);
- add other properties if you like.
- Click on Save
If you want to see the results of this group and compare these results you need to go back to the Dashboard. Here, you can choose which groups you want to compare. In your Dashboard you see the selected groups and an overall view of this comparison. (See illustration).
Note: You can select different time frames: days, weeks, month, quarters and years as a time frame. This is up to you.