SUPPORT VIDEOS

How to add new users (video)
How to create a sender address (video)
How to create and use a survey style (video)
How to use and save filters (video)
How to schedule reports (video)
How to create a .csv file with custom fields (video)

Settings

Account settings
Company settings
Colleagues
Integrations
How to create sender addresses
Data Access Policies
API Tokens
Audit Logs
Privacy
Usage
Subscription details
Survey settings

Surveys

Creating a survey
Survey overview
Advanced survey settings
Career page survey

Invites

How to invite respondents
Customizing your invitation email
Invitation overview

Dashboards

The Homepage
Survey dashboards
Role-based dashboards (Candidate Experience)
Data Access Policies in the dashboard
Benchmark
Response detail dashboard
How to use filters in the dashboard
How to use and save filters
How to export data
How to schedule reports
How to delete an individual response
How to send a message to a respondent
How to use the Response date and Invitation date filters

Starred Labs

Starred Labs (Candidate Experience)

Integrations

Integrations
Greenhouse
Lever
SmartRecruiters
Workable
Workday
SAP SuccessFactors
Zapier
Custom Integration

Data

Data API

Best practices

Best practices for your Thank You page
Best practices for your invitation emails
Increasing your response rate
Following up on candidate feedback
Candidate Experience: templates for invitation emails
Candidate Experience: templates for Thank You pages
Employee Engagement: templates for invitation emails
Employee Engagement: templates for Thank You pages
When to ask candidates for feedback
Sharing Starred internally: email template

FAQ

Overwriting invitations to update custom fields
Does Starred record ratings even if a respondent doesn't submit the survey?
How to create a CSV file with properties
Can I base the language of the survey on the candidate's location?
Why do I have to choose a sector for my company?
I am uploading an image for my logo, but it's not working
Why do I receive emails whenever I get a response?
How can a respondent unsubscribe from receiving my surveys?
Can I set an end date for my survey?
What applications/software do you integrate with?
What is the Net Promoter Score (NPS)?
What is eNPS?
Do you offer an NPS benchmark?
What is correlation?
Which browsers do you support?
Which email clients do you support?
What languages do you support?
How do I activate my user account?
Does Starred provide Single Sign-On (SSO)?
Can I send surveys from my own domain instead of Starred's domain?
Can I edit existing surveys?
How can I send survey results to colleagues with no access to Starred?
What is Starred's Monthly Digest?
Do you comply with GDPR?
GDPR in a nutshell
Which data gets shared with your email service provider Mailgun?
Do you have a status page?
Is it possible for a candidate who already submitted their response to change it later on?
Is there a limit to the number of survey questions I can add?
How to open a csv file with Google Sheets
How to open a csv file with Excel
Can I change or merge existing custom fields?
Can I change the email address associated with my account?
How do I view the individual responses to my Employee Engagement survey?
How is the total average score in the dashboard calculated?
Can I remove the unsubscribe button in my invitation emails?
Why can't I remove a filter in my dashboard?
What email service provider do you use to send emails?
Can I use the Starred Data API?
How do I set up 2FA (Two Factor Authentication)?
How can I change the company address shown in the survey invitations?
Can I generate a link to send out to my contacts via email or chat?
I have been added to my company's account but I did not receive an activation email
I added one of my recruiters to a Data Access Policy but they can't see their own results
One of my recruiters has no responses in the dashboard
I see a lot of "stopped" workflows in my logs. What's not working?
Why did my workflow fail?
I am unable to log into my user account
Can I ask a different question based on the previous answer?
How do I change/edit my invitation email?
I have created a new invitation email, but Starred is still sending out the old one
Why don't I see an option to invite new colleagues to Starred?
Why don't I have the option to change the sender of the survey in the invitation composer?
Who should I choose as the sender of my surveys?
What's the difference between firefight emails and notifications?
Why did my workflow not trigger?
Why don't I see sub-dashboards in my role-based dashboard?
What are "recommended fields" used for?
How do I stop a survey from being sent?
Why should I select a company sector in my settings?
Why did my candidate receive a survey if I selected "no rejection email" in my application?
What's the difference between archiving and deleting a survey?
Why can't I see a "Responses" tab in my dashboard?
Why is the invitation email sent from Starred instead of my company domain?
I rejected a candidate in Workable, but I do not see any log. What did I do wrong?
I am unable to export my responses, the page keeps loading
How can I receive the Candidate Experience Digest?
I got a few responses to my Employee Engagement survey, but I don't see any insights in the dashboard. Why?
Why do I see a rating for my Multiple Choice questions in the comments box?
Can I send surveys to candidates when they move to the next stage of the recruitment process?
I am trying to add a new survey to my account but I get an error that the survey limit has been reached.
My candidate received a survey invitation before the rejection email from my application. How is that possible?
Why is a filter missing in my filter list?
Which date filter should I choose if I want to filter results for the last month?
What happens if I make changes to a survey once it’s already scheduled to be sent out?
What's the difference between adding conditions at the Trigger or the Filter step?
How do I choose the right filter conditions in the Filter step of my workflow?
Should I choose a Cooling Down Period on company level or on survey level?
How to translate invitation emails
How to translate surveys into different languages
What options do I have for survey anonymity?

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How to add new users (video)

Updated 7 days ago

How to create a sender address (video)