Can I send surveys from my own domain instead of Starred's domain?

By default, Starred sends invitation emails from the “[email protected]” email address, unless you have configured a custom sending domain.

These emails are sent from Starred on your behalf and for this reason, it can be that some email providers report these emails as “spam” because there is nothing we can do on our end to prove that we have your permission to send these emails.

On the other hand, when sending an email through a custom sending domain, you can choose what email to use for the "from" email address. Most likely, you'll use your company email address ([email protected]).

Enabling a custom sending domain is an add-on that requires a one-time set-up through a change in your DNS and our email service provider.

If you’re interested please reach out to support ([email protected]) or your Customer Success Manager.