Why do I still receive email notifications?

When you receive lots of feedback, it can be disturbing to get an e-mail notification for each response. You can change your mailing preferences in your account settings, at Preferences. By unchecking the box "Notify me when I received new feedback", you no longer receive an email notification for every new response.

Instead, you will only receive a firefight email. This email is only triggered when you receive negative feedback (an NPS-score of 6 or lower.) This way, you can immediately take action and regain the love of your unhappy respondents!