Within your Survey Settings, you're able to choose whether you want to receive automated email notifications each time you receive a new response.
To manage this setting, navigate to the section called Notifications and tick the box:
- Only the users themselves can choose whether they want to receive feedback notifications or not. You can untick this box if you don't want to receive these notifications. If you tick the box, you'll receive notifications for surveys that were sent with you as the sender.
- In case you would only like to receive a notification when you receive a low NPS rating (6 or lower), these are called firefight emails. However, users cannot enabled firefight notifications for themselves. Admins can enable firefight notifications for users via the Colleagues section.
Updated 5 months ago
If you rather only receive an email for low NPS scores, check out this article: