Manage your notifications by selecting whether you want to receive automated email notifications each time you receive a new response.

Only the users themselves can choose whether they want to receive feedback notifications or not. You can untick this box if you don't want to receive these notifications. If you tick the box, you'll receive notifications for surveys that were sent with you as the sender.

In case you would only like to receive a notification when you receive a low NPS rating (6 or lower), these are called firefight emails. By default, we send firefight emails to the sender of the feedback requests. However, Administrators can overwrite this default and determine which user(s) should receive firefight emails.

Please see this page on how to set this up.

What’s Next

If you rather only receive an email for low NPS scores, check out this article: