To set up your Thank You page, navigate to Survey Settings → Thank You Page.

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Note: If you do not customize your Thank You page, Starred will display a generic default page.

Options for Your Thank You Page

You have three main options:

1. Show Thank You Page

   This option allows you to create different Thank You pages based on the NPS score your respondent gives. For example:

   • Detractors Passives Promoters

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Important Notes:

• If your survey does not include an NPS question, Starred will display the default/general Thank You page (equivalent to the Passives page).
• Click **Preview Thank You Page **to review exactly what your respondents will see.
• You can redirect respondents to an external website, such as a review platform—this is especially recommended for Promoters.
• If you add a button link on your Thank You page, Starred will track clicks and conversion rates (tracking data available since March 30, 2021).

2. Translating Thank You Pages
   Thank You pages can be translated into multiple languages. Starred will automatically display the correct version based on the survey language.
   • Select the desired language from the dropdown menu.
   • You can then **preview the default Thank You page **or create your own in the selected language.
3. Redirect Options
   • Redirect to Custom URL: this option redirects respondents to an external page immediately after clicking Submit Survey.
   • Redirect to Candidate Academy: redirecting to the Candidate Academy allows respondents to register for access to learning materials and interview simulations. Once selected, respondents will see a message with a button labeled “Access materials now”, allowing them to register for free. 📘Learn more about the Candidate Academy →

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Tip: Starred also allows you to set survey-level Thank You pages, enabling more targeted messages for different respondent groups (e.g., Candidates vs. Hiring Managers). For advanced setup, see our article on Advanced Survey Settings.

Need Help Choosing?

If you’re unsure which option to use, reach out to your Customer Success Manager or our Support team for guidance.