Setting Up Colleague Profiles
Control who has admin rights and what other users can do in your Starred account.
In the Colleagues section, you can manage your team's access and permissions:
Grant or restrict permissions for each user, controlling what they can see and do in your Starred account.
Assign predefined roles with preset permissions (available for Candidate Experience accounts).
Remove users from your account when they no longer need access.
In Employee Engagement accounts, colleagues are added as standard users without special rights.
You can manage their permissions by clicking ⋯ → Edit next to their name.
Managing Access Rights
You can manage access in two ways:
- Assign a predefined role (recommended — roles come with rights already set).
❗User roles are only available in Candidate Experience accounts.
- Edit an individual profile to customize permissions.
To adjust permissions:
- Find the user in the list
- Click Edit
- Enable or disable specific rights
⚙️ Available Access Rights
Settings
Edit company details, styles, and invitation templates.
Add new users and edit other users' permissions.
View API credentials and manage webhooks.
Access the Privacy settings page.
View a record of company user activity (logins, surveys sent, dashboard views).
Delete individual survey responses.
Surveys
Create new surveys or edit existing ones.
Access the Survey Overview (without editing rights).
Invitations
Send out survey invitations manually.
Create alias sender email addresses for invitations.
Integrations
Manage, edit, or delete workflows in the Integrations page.
Data & Dashboards
Access dashboards for each survey.
Use filters to segment dashboard results.
View respondent-level data and open comments.
Manage data visibility rules for teams or roles.
See open-text responses from respondents.
Edit and delete custom fields and their values.
Granting Journey Type Access
By default, every user has access to all surveys.
You can restrict access per journey type — for example, allow recruiters to see only Candidate Rejected, Withdrawn and Hired surveys surveys but not Hiring Manager surveys.
Bespoke Dashboards
If your account has Bespoke Dashboards, you can assign them to specific users here.
Each user will see only the dashboards they've been assigned.
Firefight Emails
Firefight emails notify users when a respondent gives a low NPS score.
By default, these notifications go to the sender of the invitation.
However, administrators can reassign firefight emails to another user:
- Open the user's profile.
- Toggle Yes under Receive firefight emails.
Important: Firefight email settings apply globally — you can't assign different firefight recipients per survey.
Candidate Experience Digest
Enable or disable whether a user should receive the monthly digest email, which includes summary data and journey insights.
Deleting a Colleague
At the bottom of the user profile, you can delete a colleague.
Click the orange Delete button.
Confirm by typing the colleague's email address.
Note:
- This action cannot be undone.
- Deleting a user does not delete surveys or responses they created.
- If they were receiving scheduled reports, you must manually delete those reports — otherwise they'll continue receiving emails. 📘 Learn more about scheduled reports →
- To restore access later, you'll need to re-invite the user.
✅ Summary
Purpose: Manage user roles and access
Key actions: Edit or remove colleagues
Purpose: Define what users can do
Key actions: Assign roles or set permissions individually
Purpose: Restrict survey visibility
Key actions: Limit by journey type
Purpose: Custom analytics per user
Key actions: Assign bespoke dashboards manually
Purpose: Notify users about low scores
Key actions: Choose firefight recipients
Purpose: Send monthly insights
Key actions: Enable/disable digest email
Purpose: Remove user access
Key actions: Confirm by email address
Updated 3 months ago