Short answer

No — not usually.

Most survey responses are only recorded after the respondent submits the survey.

However, there’s one exception:

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Starred can automatically capture the NPS score even if the respondent does not complete or submit the survey.

How NPS Auto-Capture Works

If a respondent selects an NPS score (e.g., 0–10) and then closes the survey without clicking “Submit,” Starred will still record that score.

• The NPS rating is captured within 1–2 hours after the respondent interacts with the NPS question.
• No other answers or comments are recorded — only the NPS score.

💡 This only applies to the NPS question, not to any other survey questions.

Why Embed the NPS Question in Your Invitation Email

Embedding the NPS question directly in your survey invitation gives you two big advantages:

1. Higher engagement: When respondents click a score in the email, they’re immediately redirected to the rest of the survey — reducing friction and increasing completion rates.
2. NPS capture without submission: Even if they don’t finish the survey, Starred will still record their NPS rating, helping you get a more accurate measure of satisfaction.

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Learn how to embed the NPS question in your invitation email → Read the guide

⚙️ Managing NPS Auto-Capture

• Enabled by default: Starred automatically records NPS scores even if surveys aren’t submitted.
• To disable this feature: Contact our Support Team. When disabled, NPS ratings will only be recorded after submission.

✅ Summary