Does Starred record ratings even if a respondent doesn't submit the survey?

For most of the questions in your survey, the answer is no.

However, Starred offers a feature that allows you to capture the NPS score even when the survey is not submitted.

This means that if a respondent answers only the NPS question and then leaves the page, their response will be recorded within 1-2 hours.

This is why we recommend embedding your NPS question in your invitation email!

You can learn how to do it here.

There are 2 main benefits of adding the NPS question to your invitation text:

  • Clicking on an NPS score in the invitation will redirect your respondent to the rest of the survey;
  • When your respondent answers the NPS question without submitting the survey, Starred still captures the NPS score for you, even if the respondent does not answer any other survey question. This will help increase your response rate.

By default, NPS auto-capture is enabled. If you would like to disable NPS auto-capture, we will only capture the respondent's rating when they submit the survey. Please contact Support to disable NPS auto-capture.

Learn More

Want to learn more about the NPS? Then check out these articles: