Cooling Down Period

Prevent overloading your respondents with multiple survey invitationa

The Cooling Down Period ensures that a respondent does not receive more than one survey invitation within a set period of time.

You can set your desired cooling down period to manage how often respondents are contacted.

  • Range: 2 weeks to 1 year

Cooling Down Period on Survey Level

Starred also allows you to set a cooling down period for individual surveys.

  • This is useful if you want a specific survey to have a different cooling down period than your default setting.
  • The option is available under Advanced Survey Settings for each survey. 📘Learn about Advanced Survey Settings →