The Cooling Down Period ensures that a respondent does not receive more than one survey invitation within a set period of time.

You can set your desired cooling down period to manage how often respondents are contacted.

• Range: 2 weeks to 1 year

Cooling Down Period on Survey Level

Starred also allows you to set a cooling down period for individual surveys.

• This is useful if you want a specific survey to have a different cooling down period than your default setting.
• The option is available under Advanced Survey Settings for each survey. 📘Learn about Advanced Survey Settings →