Adding an alias sender address

Our sender addresses feature allows you to add an email address as a sender address without having to add this email address as a user in Starred.

Contrary to the generic email address, these email addresses don’t need to be existing email addresses and have an inbox, that’s why we call them alias.

To add your alias email addresses, you can follow these steps:

  • Contact our Customer Support team and ask them to add your preferred domain(s) to your account. You can add several different domains that you can then use to create your alias addresses.
  • Once your domains are added, go to Company Settings and select the tab Sender Addresses
  • Click on the Create new sender button and give it a name (which will be shown in the invitation template) and the email address with your preferred domain that our Support team has added for you.
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  • Click on Save and you’ll be directed to the second step, which is choosing a photo.
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Please note:only users who have the access right Can edit company details will be able to set up sender email addresses. To learn how to set up colleagues' access rights, you can visit this page.

How to use sender addresses with manual invitations

When you're ready to send out your survey, you can follow the steps to invite your contacts that are highlighted in our dedicated article..

On the invitation composer page, you'll have the chance to select the sender of your survey. From the list of available contacts, choose your alias sender address:

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How to use sender addresses in Starred Connect

When you have created your alias sender address, you’ll be able to select it to be the sender of the survey in Starred Connect at the last step of your workflow, the Action - Send or Schedule invitations step.

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To learn more about Starred Connect and to learn how to set up a workflow based on your integration, click here.


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