Step 1. Choose a trigger

In this step you decide how your workflow will start. The trigger in your workflow is the event that initiates the workflow’s execution.

1. Select SAP SuccessFactors as your Trigger source app

2. From the Select Trigger dropdown you can select which SAP trigger you like to initiate the workflow execution:

   a. Candidate Rejected
   This trigger is used to send surveys to candidates that are rejected.

   b. Candidate Withdrawn
   This trigger is used to send surveys to candidates that have withdrawn from the recruitment process.

   c. Candidate Hired
   This trigger is used to send surveys to hired candidates, to hiring managers that worked with a candidate for our Hiring Manager Feedback survey or for onboarding surveys.

Please note that it's not possible to trigger surveys for when a candidate moves from a stage to another in the recruitment process or when an interviewer submits an interview scorecard. Please check this FAQ article to learn why.

Also note that it is not possible to trigger Candidate Applied survey. The reason why is because the SuccessFactors integration does not work for this specific stage. The integration requires that the candidate changes stage, which does not happen when they apply in the SuccessFactors environment.

1. Conditions
   In the trigger step you can also add extra conditions (e.g. Rejection Type or Rejection Stage) to specify when the workflow can continue. Add more conditions by selecting the '+' button.
2. When you have finished setting up your trigger step, select Update Trigger and then Save Workflow.
3. Starred will prompt you to give your workflow a name.

Please note:

• The trigger for rejected candidates is based on the action of the rejection itself, not based on the (scheduled) rejection email from SAP. Keep this in mind while creating your workflows.
• Looking to trigger surveys for Hiring Managers? You can also use the trigger Candidate Rejected or Candidate Hired.
• In the Trigger step you can only use a ‘is’ condition, in the Filter step you can also use the conditions ‘is not’, 'contains' and 'does not contain'.
• In the Trigger step you can only use 'and' conditions, meaning that all conditions you add need to be satisfied at the same time for the workflow to be triggered. At the Filter step, you can create condition "blocks" based on 'or' conditions.