Besides being able to view overall survey results and ratings, you can also look at individual responses.

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Please note:

• Starred HR accounts, also known as Employee Engagement accounts, do not have the option to see individual responses.
• Only users with the access right "Can see individual responses" have access to this part of the dashboard. If you want to learn more about access rights in Starred, you can read our dedicated article.

To access the responses overview, you can select Responses from the sub-dashboards listed in your survey dashboard.

Here you'll see a list of all the responses received along with the following information:

• Respondent name, or the words "anonymous respondent" if the response is anonymous.
• Survey sent: the date when the invitation was sent
• Answer given: the date when the response was received

From there, you can open each individual response by clicking on it.

When you click on the three dots on the top right corner, a menu with a few options appears:

• open details
• contact respondent
• delete response
• copy link to response

Response details

When you select "Open details", a panel opens on the right-hand side of the screen.

If you have added custom fields to your respondents, for example by adding them to the .csv file you used for your invitation or by including them in your workflows in Starred Connect, they'll also be displayed in the respondent details.

Contact the respondents

We really recommend reaching out to respondents when they have reported a bad experience with your organization. You can do it by clicking on Contact the respondent, typing your message in the box that pops up:

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Please note:

You can also send messages to anonymous respondents. The respondent remains anonymous at the moment they receive your message, but won't stay anonymous if they respond, so we recommend letting them know about this.

Delete the response

If you wish to delete a response, you have the option to do it from here by clicking on Delete the response. No worries, Starred will ask you to confirm before the response is actually deleted!

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Please note:

Only users with the access right "Can delete Response" can delete responses

Copy the link to the response

If you want to share the response with another Starred user, you can click on the Share link to this response button. The link will be automatically copied to your clipboard and you will be informed with a pop up notification on the top right corner of the screen.

Exporting responses

If you want to export your responses, you can do so by clicking on the three dots on the top right corner of the screen and select Export to CSV:

You will receive a CSV file in your email inbox, which you can open with Excel or Google Sheets.

In case the CSV file looks like this when you open it, we have a full guide on how to convert the CSV file into a more readable view.