Sending messages to respondents

Follow up on feedback through sending a message from Starred.

In Starred, we offer the ability to follow up on received feedback to both anonymous and non-anonymous respondents.

Getting started

Head over to the individual response section in your dashboard. From the main navigation bar, select Dashboard >> select a survey from the dropdown menu >> select Responses:

Individual responses

From the individual response overview, select a response to access the individual rating. On the left-hand side you will see details related to the rating such as:

  • Respondent name (unless the respondent is anonymous)
  • Custom fields related to the respondent

Below the custom fields, you will see three options. To send a message to your respondent, select the first option: Contact the respondent:

Contact the respondent

When you've selected Contact the respondent, a pop-up message box appears:

Within the message box you can compose the message you would like to send to your respondent. Select Send message to send the message to your respondent. Your respondent will receive the message in the same inbox where the respondent also received the survey. A copy of the message will be send to your email for your records (only applies for messages sent to non-anonymous respondents). The header of the message include your name, profile picture and company name. Below you will find an example:

Sending messages to anonymous respondents

You can also send messages to anonymous respondents. The respondent remains anonymous at the moment they receive your message. Please note, if the respondent replies to the message, you will see their email address and they no longer remain anonymous. We therefore advise you to explain this in the initial message sent to your respondent.


What’s Next

Ready-to-use templates