Account settings

Your account settings are the place where you can complete your user profile and manage your passwords, 2FA and preferences.

You can access your Account Settings by clicking on your name at the top right corner of the web page and selecting Account Settings.

My details

Personal details

In the My details section you can add your details, such as :

  • your first and last name
  • invitation and account role
  • profile photo (we recommend you use a picture that's at least 150 by 150 pixels)

💡Please note:

  • if you're planning to send survey invitations from your user profile, we highly recommend uploading a profile photo and updating your invitation role. Otherwise, this is only relevant for internal purposes.

This information will be used when you send out an invitation for feedback to your contacts.


Local settings

Make sure you select the right time zone so that the date and time of your surveys as well as the responses is correct.


Personal address

You can also add a personal address. This is only relevant if you're going to be the sender of the surveys and want this address to be displayed at the bottom of your invitations. In most use cases, you can leave this empty.

Please note:

  • All fields are required for this address to be used in the invitation
  • If you want to use your personal address in the invitations, check the box Use in invitations.


At Preferences you can:

  • change your password
  • enable two-factor authentication
  • request that your account is deleted


💡 Please note that passwords need to contain the following:

✅ a lower case letter
✅ an upper case letter
✅ a special character
✅ a number
✅ at least 8 characters

Two-Factor Authentication

Add Two-Factor authentication to add an extra layer of security to your account.

  • After enabling it you will see a pop-up message with a QR-code.
  • By scanning this with your Authenticator app, you can generate a new code that you can use for activation.

With Two-Factor authentication, you will receive a request to authenticate your account each time you login to Starred.

You can retrieve a unique code in your Authenticator app that you can enter for verification.

My companies

Under My companies, you'll find a list of the companies you're added to and you can create a new company.

If you are in multiple company accounts:

  • You can switch between company profiles. You will see a list of the companies you're in a you'll be able to switch to the one you need.
  • Here you can also choose to remove a company you're attached to from your profile by clicking on Leave this company

Create new company

You can create a new company profile by clicking on Create new company.

After that, you'll need to provide some details such as the full company name and the address.