Cooling down period

Setting a Cooling down period means that within period of time, a respondent will not receive more than one invitation for feedback.

You can determine a Cooling down period to ensure you don’t overload your respondents with invitations for feedback. The cooling down period ranges from 2 weeks to 1 year.

Cooling down period on survey level

Starred also offers the possibility to select a cooling down period on survey level. In this way, if you have a specific survey, for which the general cooling down period should not apply, you can set a different cooling down period just for that specific survey.

This option is available in the Advanced survey settings of each survey. If you're interested in setting a cooling down period on survey level, you can navigate to our dedicated article to find out how to do it.