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HomeGuidesAPI Reference
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Guides
Connexys

SUPPORT VIDEOS

  • How to add new users (video)
  • How to create a sender address (video)
  • How to create and use a survey style (video)
  • How to use and save filters (video)
  • How to schedule reports (video)
  • How to create a .csv file with custom fields (video)

Settings

  • Account settings
  • Company settings
  • Colleagues
    • Adding colleagues
    • Setting up colleague profiles
    • User roles (Candidate Experience)
  • Integrations
  • How to create sender addresses
  • Data Access Policies
  • API Tokens
  • Audit Logs
  • Privacy
  • Usage
  • Subscription details
  • Survey settings
    • Custom fields
    • Notifications
    • Styles
    • Thank You page
    • Cooling Down Period
    • Deleted responses
    • Unsubscriptions

Surveys

  • Creating a survey
  • Survey overview
  • Advanced survey settings
  • Career page survey

Invites

  • How to invite respondents
    • How to invite manually
    • Generating an ATS hyperlink
    • Generating invitation links
    • Sharing a survey through a subdomain
  • Customizing your invitation email
  • Invitation overview

Dashboards

  • The Homepage
  • Survey dashboards
    • How to use the dashboard
    • Comparison dashboard
    • Matrix
    • Responses (survey dashboards)
  • Role-based dashboards (Candidate Experience)
    • Main dashboard
    • Comparison dashboard (role-based dashboard)
    • Department performance dashboard
    • Recruiter performance dashboard
    • Coordinator performance dashboard
    • Matrix (role-based)
    • Hiring Manager dashboard
    • Responses (role-based dashboards)
    • Comments
    • Comment Analysis
    • Platform Usage
  • Data Access Policies in the dashboard
  • Benchmark
  • Response detail dashboard
  • How to use filters in the dashboard
  • How to use and save filters
  • How to export data
  • How to schedule reports
  • How to delete an individual response
  • How to send a message to a respondent
  • How to use the Response date and Invitation date filters

Starred Labs

  • Starred Labs (Candidate Experience)

Integrations

  • Integrations
  • Greenhouse
    • Connecting Greenhouse
    • How to build a workflow (Greenhouse)
    • Step 1. Choose a trigger
    • Step 2. Action - GET
    • Step 3. Workflow filters
    • Step 4. Action - Send or Schedule invitations
    • Custom fields in the workflow
    • Workflow Testing (Greenhouse)
    • Tips & Tricks for your workflows (Greenhouse)
    • Looking at workflow history
    • Last steps before go live
  • Lever
    • Connecting Lever
    • How to build a workflow (Lever)
    • Step 1: Choose a trigger
    • Step 2: Workflow filters
    • Step 3: Action - Send or Schedule invitation
    • Custom fields in the workflow
    • Lever Workflow Testing
    • Tips & Tricks for your workflows (Lever)
    • Looking at workflow history
    • Last steps before go live
  • SmartRecruiters
    • Connecting SmartRecruiters
    • How to build a workflow (SmartRecruiters)
    • Step 1. Choose a trigger
    • Step 2. & 3. Action - GET
    • Step 4. Workflow filters
    • Step 5. Action - Send or Schedule invitation
    • Custom fields in the worklfow
    • SmartRecruiters Workflow Testing
    • Tips & Tricks for your workflows (SmartRecruiters)
    • Looking at workflow history
    • Last steps before go live
  • Workable
    • Connecting Workable
    • How to build a workflow (Workable)
    • Step 1. Choose a trigger
    • Step 2. Workflow filters
    • Step 3. Action - Send or Schedule invitation
    • Custom fields in the workflow
    • Workable workflow testing
    • Looking at workflow history
    • Last steps before go live
  • Workday
    • Set up your Workday account
    • Connecting Workday
    • How to build a workflow (Workday)
    • Step 1. Choose a trigger
    • Step 2: Workflow filters
    • Step 3. Action - Send or Schedule invitation
    • Custom fields in the workflow
    • Workday workflow testing
    • Tips & Tricks Workday workflows
    • Looking at workflow history
    • Last steps before go live
  • SAP SuccessFactors
    • Connecting SAP SuccessFactors
    • How to build a workflow (SAP SuccessFactors)
    • Step 1. Choose a trigger
    • Step 2. Action - 'Get Action'
    • Step 3. Workflow filters
    • Step 4. Action - Send or Schedule invitations
    • Custom fields in the workflow
    • Workflow Testing (SAP SuccessFactors)
    • Tips & Tricks for your workflows (SAP SuccessFactors)
    • Looking at workflow history
    • Last steps before go live
  • Zapier
  • Custom Integration

Data

  • Data API

Best practices

  • Best practices for your Thank You page
  • Best practices for your invitation emails
  • Increasing your response rate
  • Following up on candidate feedback
  • Candidate Experience: templates for invitation emails
  • Candidate Experience: templates for Thank You pages
  • Employee Engagement: templates for invitation emails
  • Employee Engagement: templates for Thank You pages
  • When to ask candidates for feedback
  • Sharing Starred internally: email template

FAQ

  • Overwriting invitations to update custom fields
  • Does Starred record ratings even if a respondent doesn't submit the survey?
  • How to create a CSV file with properties
  • Can I base the language of the survey on the candidate's location?
  • Why do I have to choose a sector for my company?
  • I am uploading an image for my logo, but it's not working
  • Why do I receive emails whenever I get a response?
  • How can a respondent unsubscribe from receiving my surveys?
  • Can I set an end date for my survey?
  • What applications/software do you integrate with?
  • What is the Net Promoter Score (NPS)?
  • What is eNPS?
  • Do you offer an NPS benchmark?
  • What is correlation?
  • Which browsers do you support?
  • Which email clients do you support?
  • What languages do you support?
  • How do I activate my user account?
  • Does Starred provide Single Sign-On (SSO)?
  • Can I send surveys from my own domain instead of Starred's domain?
  • Can I edit existing surveys?
  • How can I send survey results to colleagues with no access to Starred?
  • What is Starred's Monthly Digest?
  • Do you comply with GDPR?
  • GDPR in a nutshell
  • Which data gets shared with your email service provider Mailgun?
  • Do you have a status page?
  • Is it possible for a candidate who already submitted their response to change it later on?
  • Is there a limit to the number of survey questions I can add?
  • How to open a csv file with Google Sheets
  • How to open a csv file with Excel
  • Can I change or merge existing custom fields?
  • Can I change the email address associated with my account?
  • How do I view the individual responses to my Employee Engagement survey?
  • How is the total average score in the dashboard calculated?
  • Can I remove the unsubscribe button in my invitation emails?
  • Why can't I remove a filter in my dashboard?
  • What email service provider do you use to send emails?
  • Can I use the Starred Data API?
  • How do I set up 2FA (Two Factor Authentication)?
  • How can I change the company address shown in the survey invitations?
  • Can I generate a link to send out to my contacts via email or chat?
  • I have been added to my company's account but I did not receive an activation email
  • I added one of my recruiters to a Data Access Policy but they can't see their own results
  • One of my recruiters has no responses in the dashboard
  • I see a lot of "stopped" workflows in my logs. What's not working?
  • Why did my workflow fail?
  • I am unable to log into my user account
  • Can I ask a different question based on the previous answer?
  • How do I change/edit my invitation email?
  • I have created a new invitation email, but Starred is still sending out the old one
  • Why don't I see an option to invite new colleagues to Starred?
  • Why don't I have the option to change the sender of the survey in the invitation composer?
  • Who should I choose as the sender of my surveys?
  • What's the difference between firefight emails and notifications?
  • Why did my workflow not trigger?
  • Why don't I see sub-dashboards in my role-based dashboard?
  • What are "recommended fields" used for?
  • How do I stop a survey from being sent?
  • Why should I select a company sector in my settings?
  • Why did my candidate receive a survey if I selected "no rejection email" in my application?
  • What's the difference between archiving and deleting a survey?
  • Why can't I see a "Responses" tab in my dashboard?
  • Why is the invitation email sent from Starred instead of my company domain?
  • I rejected a candidate in Workable, but I do not see any log. What did I do wrong?
  • I am unable to export my responses, the page keeps loading
  • How can I receive the Candidate Experience Digest?
  • I got a few responses to my Employee Engagement survey, but I don't see any insights in the dashboard. Why?
  • Why do I see a rating for my Multiple Choice questions in the comments box?
  • Can I send surveys to candidates when they move to the next stage of the recruitment process?
  • I am trying to add a new survey to my account but I get an error that the survey limit has been reached.
  • My candidate received a survey invitation before the rejection email from my application. How is that possible?
  • Why is a filter missing in my filter list?
  • Which date filter should I choose if I want to filter results for the last month?
  • What happens if I make changes to a survey once it’s already scheduled to be sent out?
  • What's the difference between adding conditions at the Trigger or the Filter step?
  • How do I choose the right filter conditions in the Filter step of my workflow?
  • Should I choose a Cooling Down Period on company level or on survey level?
  • How to translate invitation emails
  • How to translate surveys into different languages
  • What options do I have for survey anonymity?
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