How to send a message to a respondent (COPY)

Follow up on feedback by sending a message from Starred.

In Starred, we offer the ability to follow up on received feedback to both anonymous and non-anonymous respondents.

To delete the individual response, navigate to your dashboard and click on the tab Responses.

Here, you will find all the individual responses. Look for the response you want to delete.

  • From the individual response overview, select a response to access the individual rating.
  • On the top right corner you can click on three dots to open up the menu and select Contact respondent
  • A pop-up message box appears where you can type your message.


Good to know

Your respondent will receive the message in the same inbox where the respondent also received the survey.

The header of the message includes your name, profile picture and company name.

You can also send messages to anonymous respondents. The respondent remains anonymous at the moment they receive your message, however, if the respondent replies to the message, you will see their email address and they no longer remain anonymous. We therefore advise you to explain this in the initial message sent to your respondent.