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Welcome to the Starred Knowledge Base. You'll find comprehensive guides and documentation to help you start working with Starred as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Settings

Completing your personal account settings
Completing your company profile
Inviting colleagues to Starred
Setting up colleague access rights
Adding a generic email address
Setting up firefight emails
Applying Data Access Policies
Managing your privacy settings
Completing survey settings
Setting up the Thank you pages
Setting up Two Factor Authentication

Surveys

Survey menu
Creating a new survey
Choosing question types
Multiple survey languages
Adding a privacy statement to Starred
Working with multiple choice questions
Using advanced survey settings
Archiving or deleting feedback surveys
Sharing survey templates with other accounts
The People Journey

Invites

Composing your invitation text
Adding custom fields to respondents
Personalizing your invitation by using custom fields
Managing options for invitations
Viewing the invitation overview
- Cancelling your scheduled invitations
- Adding or modifying custom fields to existing responses
Choosing recipients (manual inviting)
Previewing your invitation
Generating invitation links
Collecting feedback with a subdomain

Beta Dashboard

The overview dashboard
- Filtering your feedback responses
- Filtering by date range
Drilling down in the dashboard
Comparing data in the dashboard
Starred Matrix
Individual responses
Exporting response data
Deleting an individual response
Sending messages to respondents
- Bespoke Dashboard

Dashboard (classic)

Working with the Dashboard
Grouping your responses
Grouping by timeframe
Viewing individual responses
Deleting a response
Showing response details
Looking at results per question grid and per question
Comparing groups in the Dashboard
Downloading your data to an Excel file
Downloading your responses for more in-depth analysis
Opening downloaded responses in Excel
Working with the Starred Priority Matrix
Export Domo Dashboard to PDF

Integrations

What is Starred Connect?
Greenhouse
SmartRecruiters
Lever
Bullhorn
Salesforce
Zapier
Connexys
Custom Integration

Best practices

Candidate Experience: best practices for invitation emails?
Candidate Experience: best practices for thank you pages
Following up on candidate feedback
When will candidates get the opportunity to give feedback?
Employee Engagement: best practices for thank you pages?
Employee Engagement: best practices for invitation emails

FAQ

What is the Net Promoter Score (NPS)
What is eNPS?
What is the best size for my images (profile picture and style) on Starred?
How can a respondent unsubscribe themself?
Can you support my integration use case?
What is the difference between CES and CES2.0?
Do you comply with GDPR?
What is correlation?
Why do I still receive emailnotifications?
Which browsers do you support?
Which email clients do you support?
What languages do you support?
How to activate my user account?
How do I close my Employee Engagement survey?
Does Starred provide Single Sing-On (SSO)?

Feedback Knowledge

GDPR in a nutshell
Increasing your response rate
Improving your feedback invitation

Settings

Completing your personal account settings
Completing your company profile
Inviting colleagues to Starred
Setting up colleague access rights
Adding a generic email address
Setting up firefight emails
Applying Data Access Policies
Managing your privacy settings
Completing survey settings
Setting up the Thank you pages
Setting up Two Factor Authentication

Surveys

Survey menu
Creating a new survey
Choosing question types
Multiple survey languages
Adding a privacy statement to Starred
Working with multiple choice questions
Using advanced survey settings
Archiving or deleting feedback surveys
Sharing survey templates with other accounts
The People Journey

Invites

Composing your invitation text
Adding custom fields to respondents
Personalizing your invitation by using custom fields
Managing options for invitations
Viewing the invitation overview
- Cancelling your scheduled invitations
- Adding or modifying custom fields to existing responses
Choosing recipients (manual inviting)
Previewing your invitation
Generating invitation links
Collecting feedback with a subdomain

Beta Dashboard

The overview dashboard
- Filtering your feedback responses
- Filtering by date range
Drilling down in the dashboard
Comparing data in the dashboard
Starred Matrix
Individual responses
Exporting response data
Deleting an individual response
Sending messages to respondents
- Bespoke Dashboard