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SUPPORT VIDEOS
Account and company settings
How to use the individual survey dashboards (video)
How to export data from Starred (video)
How to schedule reports (video)
How to use and save filters (video)
Data Access Policies (video)
User roles - Candidate Experience (video)
Data Access Policies on role level - Candidate Experience (video)
Role-based dashboards - Candidate Experience (video)
How to create a .csv file with custom fields (video)
How to analyze open-ended survey responses? (video)
Settings
Account settings
My details
Preferences
My companies
Company settings
Company profile
Adding colleagues
Setting up user roles (Candidate Experience)
Setting up colleague profiles
Data Access Policies
How to create sender addresses
Audit Logs
Privacy
Survey settings
Managing custom fields
Notifications
Styles
Thank you page
Cooling down period
Deleted responses
Unsubscriptions
Surveys
Creating a new survey
Choosing question types
Using tags in your survey questions
How to translate your survey in multiple languages
Advanced survey settings
Career page survey
Survey overview
Survey menu
Invites
How to invite respondents
Adding email addresses manually
Uploading a .csv file
Generating invitation links
Sharing a survey with a subdomain
Adding custom fields to respondents
Invitation composer
Customizing your invitation email
Choosing the sender of your invitation
Personalizing your invitation by using custom fields
Scheduling invitations
Setting reminders
Previewing your invitation email
NPS auto-capture
Translating your invitation emails
Invitation overview
Viewing invitation details
Cancelling scheduled invitation batches
Cancelling reminders
Overwriting invitations to update custom fields
Dashboards
Navigating Starred
The Homepage
Survey dashboards
How to use the dashboard
Question Drill Down dashboard
Comparison dashboard
Priority Matrix
Individual responses
Role-based dashboards (Candidate Experience)
Main dashboard
Comparison dashboard (role-based dashboard)
Department performance dashboard
Recruiter performance dashboard
Coordinator performance dashboard
Priority Matrix (role-based)
Hiring manager dashboard
Responses overview
Comments overview
Platform Usage
Data Access Policies in the dashboard
Benchmark
Response detail dashboard
Bespoke Dashboard
Dashboard functionalities
How to use filters in the dashboard
How to save filters
How to export data
How to schedule reports
How to delete an individual response
How to send a message to a respondent
Starred Labs
Starred Labs (Candidate Experience)
Integrations
Integrations
Greenhouse
Connecting Greenhouse
How to build a workflow (Greenhouse)
Step 1. Choose a trigger
Step 2. Action - 'Get Action'
Step 3. Workflow filters
Step 4. Action - Send or Schedule invitations
Custom fields in the workflow
Workflow Testing (Greenhouse)
Tips & Tricks for your workflows (Greenhouse)
Looking at workflow history
Last steps before go live
Lever
Connecting Lever
How to build a workflow (Lever)
Step 1: Choose a trigger
Step 2: Workflow filters
Step 3: Action - Send or Schedule invitation
Custom fields in the workflow
Lever Workflow Testing
Tips & Tricks for your workflows (Lever)
Looking at workflow history
Last steps before go live
SmartRecruiters
Connecting SmartRecruiters
How to build a workflow (SmartRecruiters)
Step 1. Choose a trigger
Step 2. & 3. Action - 'Get Actions'
Step 4. Workflow filters
Step 5. Action - Send or Schedule invitation
Custom fields in the worklfow
SmartRecruiters Workflow Testing
Tips & Tricks for your workflows (SmartRecruiters)
Looking at workflow history
Last steps before go live
Workable
Connecting Workable
How to build a workflow (Workable)
Step 1. Choose a trigger
Step 2. Workflow filters
Step 3. Action - Send or Schedule invitation
Custom fields in the workflow
Workable workflow testing
Looking at workflow history
Last steps before go live
Workday
Set up your Workday account
Connecting Workday
How to build a workflow (Workday)
Step 1. Choose a trigger
Step 2: Workflow filters
Step 3. Action - Send or Schedule invitation
Custom fields in the workflow
Workday workflow testing
Tips & Tricks Workday workflows
Looking at workflow history
Last steps before go live
SAP SuccessFactors
Connecting SAP SuccessFactors
How to build a workflow (SAP SuccessFactors)
Step 1. Choose a trigger
Step 2. Action - 'Get Action'
Step 3. Workflow filters
Step 4. Action - Send or Schedule invitations
Custom fields in the workflow
Workflow Testing (SAP SuccessFactors)
Tips & Tricks for your workflows (SAP SuccessFactors)
Looking at workflow history
Last steps before go live
Bullhorn
Connecting Bullhorn
How to build a workflow (Bullhorn)
Updating Bullhorn with responses
Using queries to combine data
Using workflow templates
Looking at workflow history
Using consultant's email as sender
Last steps before go live
Salesforce
Connecting Salesforce
How to build a workflow (SaleForce)
Updating Salesforce with responses
Looking at workflow history
Using queries to combine data
Last steps before go live
Connexys
Connecting Connexys
How to build a workflow (Connexys)
Updating Connexys with survey information
Looking at workflow history
Last steps before go live
Using queries to combine data
Custom Integration
Zapier
Data
Data API
Best practices
Best practices for your invitation emails
Increasing your response rate
Following up on candidate feedback
Candidate Experience: templates for invitation emails
Candidate Experience: templates for Thank You pages
Employee Engagement: templates for invitation emails
Employee Engagement: templates for Thank You pages
How to analyze open-ended survey responses?
When to ask candidates for feedback
FAQ
Can I base the language of the survey on the candidate's location?
Why do I have to choose a sector for my company?
I am uploading an image for my logo, but it's not working
Why do I receive emails whenever I get a response?
How can a respondent unsubscribe from receiving my surveys?
Can I set an end date for my survey?
What applications/software do you integrate with?
What is the Net Promoter Score (NPS)?
What is eNPS?
Do you offer an NPS benchmark?
What is correlation?
Which browsers do you support?
Which email clients do you support?
What languages do you support?
How do I activate my user account?
Does Starred provide Single Sign-On (SSO)?
Can I send surveys from my own domain instead of Starred's domain?
Can I edit existing surveys?
How can I send survey results to colleagues with no access to Starred?
What is Starred's Monthly Digest?
Do you comply with GDPR?
GDPR in a nutshell
Which data gets shared with your email service provider Mailgun?
Do you have a status page?
Is it possible for a candidate who already submitted their response to change it later on?
Is there a limit to the number of survey questions I can add?
How to open a csv file with Google Sheets
How to open a csv file with Excel
Can I change or merge existing custom fields?
Can I change the email address associated with my account?
How do I view the individual responses to my Employee Engagement survey?
How is the total average score in the dashboard calculated?
Can I remove the unsubscribe button in my invitation emails?
Why can't I remove a filter in my dashboard?
What email service provider do you use to send emails?
Can I use the Starred Data API?
How do I set up 2FA (Two Factor Authentication)?
How can I change the company address shown in the survey invitations?
Can I generate a link to send out to my contacts via email or chat?
I have been added to my company's account but I did not receive an activation email
I added one of my recruiters to a Data Access Policy but they can't see their own results
One of my recruiters has no responses in the dashboard
I see a lot of "stopped" workflows in my logs. What's not working?
Why did my workflow fail?
I am unable to log into my user account
Can I ask a different question based on the previous answer?
How do I change/edit my invitation email?
I have created a new invitation email, but Starred is still sending out the old one
What is possible with a Freemium license?
Why don't I see an option to invite new colleagues to Starred?
Why don't I have the option to change the sender of the survey in the invitation composer?
Who should I choose as the sender of my surveys?
What's the difference between firefight emails and notifications?
Why did my workflow not trigger?
Why don't I see sub-dashboards in my role-based dashboard?
What are "recommended fields" used for?
How do I stop a survey from being sent?
Why should I select a company sector in my settings?
Why did my candidate receive a survey if I selected "no rejection email" in my application?
What's the difference between archiving and deleting a survey?
Why can't I see a "Responses" tab in my dashboard?
Why is the invitation email sent from Starred instead of my company domain?
I rejected a candidate in Workable, but I do not see any log. What did I do wrong?
I can't seem to be able to export my responses, the page keeps loading
How can I receive the Candidate Experience Digest?
I got a few responses to my Employee Engagement survey, but I don't see any insights in the dashboard. Why?
Why do I see a rating for my Multiple Choice questions in the comments box?
Can I send surveys to candidates when they move to the next stage of the recruitment process?
I am trying to add a new survey to my account but I get an error that the survey limit has been reached.
My candidate received a survey invitation before the rejection email from my application. How is that possible?
Why is a filter missing in my filter list?
Which date filter should I choose if I want to filter results for the last month?
What happens if I make changes to a survey once it’s already scheduled to be sent out?
What's the difference between adding conditions at the Trigger or the Filter step?
How do I choose the right filter conditions in the Filter step of my workflow?
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