Go to Distribute > Invite respondents > select a survey. Click on 'Upload contacts' and select 'Compose message' in the lower-left corner (see example below). You will be redirected to the next step where you can construct the invitation e-mail.
By default, a generic 'Example' template is shown, which you are free to use or you can create your own personal invitation template by directly editing the default invitation template. When you are done editing, click on 'Save as new template' on top. You are then redirected to a new window where you can give your template a name and select the language of the template.
It's also possible to add one of your survey questions to your invitation. For example, you can add the NPS question:
Note: Clicking on an NPS score in the invitation will redirect your respondent to the rest of the survey. The benefit of adding a question to your invitation is that when your respondent only answers this NPS question, Starred already captured the NPS score for you! For more information on NPS auto-capture have a look at this article.
If you decide not to add one of your survey questions to your invitation, you can select the Default 'Give feedback' button. It's possible to edit the 'Give feedback' text within this button to further customize your invitation.
Curious to learn more about creating invitations and saving them as templates? Please see below video with instructions on how to create and/or change a template:
More information about the advanced settings in the invitation composer (adding a question in the text, scheduling batches and (de)activate a reminder) can be found by clicking here.
Updated 6 days ago