From the navigation bar, select “Distribute” > “Invite respondents” > select a survey. Click on 'Upload contacts' and select Compose message in the lower-left corner (see example below). You will now be redirected to the next step where you can compose the invitation email.
When clicking on Compose message a default 'Example' template is shown, which you are free to use or edit to your liking. If you choose to edit the template, which we recommend to make it more personal and increase your response rate, remember to save it so you can use it again. To save your template, click on the floppy disk icon at the top of the page. Any time you make changes to the template that you wish to save you have to remember to click on the floppy disk icon.
If you rather save it as a new template and leave the Example untouched, click on 'Save as new template' on top. A window will pop up where you can give your template a name and select the language of the template.
If you are curious to learn more about creating invitations and saving them as templates, you can check out the below video for visual instructions how to create and/or change a template:
It's also possible to add one of your survey questions to your invitation. For example, you can add the NPS question:
Note: Clicking on an NPS score in the invitation will redirect your respondent to the rest of the survey. The benefit of adding a question to your invitation is that when your respondent only answers this NPS question, Starred already captured the NPS score for you! For more information on NPS auto-capture have a look at this article.
If you decide not to add one of your survey questions to your invitation, you can select the Default 'Give feedback' button. It's possible to edit the 'Give feedback' text within this button to further customize your invitation.
More information about the advanced settings in the invitation composer (adding a question in the text, scheduling batches and (de)activate a reminder) can be found by clicking here.
Updated about 2 months ago